Refund policy
We want you to be satisfied with your purchase. If you need to return or exchange an item, please review the following requirements.
Return Period
All returns must be requested and made within 21 days of the original purchase date.
Returns or exchanges requested after the 21-day period may not be accepted.
Return Conditions
To be eligible for a return or exchange, items must:
- Be unworn
- Be unwashed
- Have all original tags attached
- Be in their original condition
Items that do not meet these requirements may not qualify for a return or exchange.
How to Initiate a Return or Exchange
Before sending an item back, please contact us at info@southernlacrosse.com to initiate the return or exchange process.
When contacting us, please clearly state:
- Your name
- Order information
- Whether you are requesting a return or exchange
- The reason for the return or exchange
- Any other information requested by our customer service team
After your request has been reviewed, we will provide further instructions regarding how to proceed.
Refunds
Refund details and instructions will be provided after the return has been initiated and reviewed.
Please do not send merchandise back without first contacting us and receiving return instructions, as this may delay the processing of your return.
Exchanges
If you would like to exchange an eligible item, please contact info@southernlacrosse.com within 21 days of the original purchase date. The item must meet the same unworn, unwashed, and original-tag requirements outlined above.
Further instructions for completing the exchange will be provided after your request is reviewed.
Questions About Your Order?
If you have questions about shipping, a lost or damaged order, a return, or an exchange, please contact us at:
Email: info@southernlacrosse.com
Our team will provide the appropriate instructions based on your order and situation.